Preamble
These general conditions of sale are concluded between,
The supplier of wood, accessories and equipment, Pellet-discount called distributors,
on the other hand, people wishing to make a purchase via the website of https://www.pellet-discount.com or by telephone hereinafter referred to as “the Customers”.
what the customer expressly acknowledges
together hereinafter referred to as the “Parties”.
Documentary order:
The special conditions of certain products must be read carefully and take precedence over these general conditions. They are available on www.pellet-discount.com and must be printed by the customer when ordering.
The parties agree that their relations will be governed exclusively by this contract.
If a condition were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.
Object
These conditions aim to define the terms of sale between Pellet-discount. and Customers, from ordering to services, including payment and delivery.
They regulate all the steps necessary for placing the order and ensure the monitoring of this order between the Parties.
1. The order
Capacity to contract
The purchase of a product found on the site www.pellet-discount.com not being an act of management of daily life, in view of compliance with article 1124 of the civil code, any customer of the site declares to have the capacity to contract under the conditions described below, that is to say to be an emancipated minor or to have the legal majority and not to be protected within the meaning of article 488 of the Civil Code.
Acceptance of the Conditions by the Client
These Conditions can be read directly on the website www.pellet-discount.com. At the Customer's request, they can also be sent by email, fax or post.
The fact of the Customer checking the box “I have read the general conditions of sale and I accept them” before validating their order automatically entails express acceptance by them and without restriction or reservation of these Conditions . The Customer acknowledges by this act that he has read and understood these Conditions and accepts them.
He is invited to print them in order to keep a copy.
Product characteristics
In accordance with article L 111-1 of the Pellet-discount consumer code, via its site www.pellet-discount.com, and the distributors strive to present as best as possible, on the technical sheets of the Products , the essential characteristics of the latter which the Customer must be aware of.
The photographs and graphics are given for information purposes only and are mainly those given by the suppliers. In particular, the difference in perception of materials and colors between the photographs or graphics presented and the Products cannot engage the responsibility of the latter.
Unless otherwise specified on the site www.pellet-discount.com, all Products sold by distributors are new, and comply with the legislation of the European community in force and the standards applicable in France.
Any order constitutes acceptance of the description of the products available for sale.
Order date
The date of the order is deemed to be:
- the date of validation of the order by the Customer in the event of payment by bank card online
- the date of confirmation by email of receipt of the check in the event of payment by check.
The deadlines indicated on the site www.pellet-discount.com only run from this order date described above.
Price
The prices of the Products are indicated in euros, all taxes included and excluding shipping costs. They take into account the VAT applicable on the day of the order. The VAT rate applied is as a percentage of the value of the goods sold, 20% for delivery to mainland France, Corsica and Monaco and 10% for firewood-based fuel.
All prices are subject to obvious typographical errors. Any order constitutes acceptance of the prices.
The applicable price is that indicated on the website www.pellet-discount.com on the date the order is registered by the Customer. They may vary at any time without notice.
Shipping
Shipping costs are invoiced to the Customer based on the weight of the package (packaging and gifts excluded) and the place of delivery for accessories.
They are indicated to the Customer before the final registration of the order.
Shipping costs may be offered free of charge on an occasional basis as part of promotional marketing operations.
For fuels, shipping costs are generally included in the prices offered. In all cases, they are presented before validation of the order.
Shipping costs can be viewed on the website www.pellet-discount.com in the “Deliveries” section
Placing an order
The Customer places his order with distributors via the Internet on the website www.pellet-discount.com or by telephone.
In all cases, the Customer must specify the following information when registering their order:
The Customer must clearly identify the selected Products with the references indicated on the site www.pellet-discount.com, references including options for colors, sizes, packaging, etc. In the case of Products containing options, these precise references appear when the correct options are selected;
The Customer must also indicate the quantities requested;
The Customer must also clearly indicate the information necessary for delivery. This concerns in particular the precise delivery address as well as any accessibility restrictions of the place of delivery (refer to the paragraph concerning deliveries);
Finally, the Customer must also indicate the chosen payment method.
Product Availability
The stock being supported by the distributor, which allows a wider range of products offered. Therefore, depending on the case, the Products are available within the limits of stocks available from its suppliers.
It is therefore possible that the customer receives items from the same order with different delivery times and delivery times. www.pellet-discount.com undertakes to communicate to Customers by email order tracking for each item ordered.
The products present in the online catalog of the site www.pellet-discount.com are available in two delivery categories:
products available within an indicative shipping time of 5 to 8 working days
products available within an indicative shipping time of 12 to 20 working days
If Pellet-discount. cannot obtain an ordered Product from its suppliers, it will notify the customer of the expected delay by email. The latter may then choose to cancel their order, based on this new information. No cancellation penalty will be applied for such order cancellation.
The distributors undertake to honor orders received only within the limits of available stocks of the Products or within the limits of stocks available from its suppliers. In the absence of availability of the Product(s), Pellet-discount. undertakes to inform the Customer as quickly as possible.
Order confirmation
An email is automatically sent to the Customer to confirm the order, provided that the email address indicated in the registration form does not contain an error.
Pellet-discount. does not send order confirmation by post or fax.
Payment methods
A Customer can pay for their order:
Online on the site www.pellet-discount.com by credit card on the secure server of Société Générale;
Online on the site www.pellet-discount.com with a Paypal account or by credit card on the secure Paypal server;
By transfer to www.pellet-discount.com; according to the terms specified on the site;
In certain cases specified in the files, by bank check or cash on delivery.
The Customer guarantees www.pellet-discount.com that he has the possible authorizations necessary to use the payment method he has chosen.
Payment by credit card on the site www.pellet-discount.com is 100% secure. The transaction is carried out via the CIC which alone has the banking information provided on the site at the time of payment. This data is therefore neither known nor transmitted to www.pellet-discount.com. This is a secure SSL (Secure Socket Layer) payment method displayed by the address starting with “https”, and/or a padlock at the bottom right of the screen. All necessary means to ensure the security and confidentiality of data transmitted online during payment on www.pellet-discount.com are thus implemented. The credit of the Pellet-discount account. is immediate, and the debit from the customer's account depends on the contract he has with his banking organization. It is immediate in the case of a cardwith immediate debit.
Invoice
A proforma invoice is sent upon ordering. It has no contractual value on the qualities of the product but specifies the price of all the items ordered.
The final electronic invoice sent by email to the Customer by www.pellet-discount.com serves as an invoice and is sent upon shipment or a few days later.
www.pellet-discount.com keeps an electronic copy of each invoice and this can be requested at any time on the site.
A copy of this invoice on paper can be sent to the Customer by post upon simple request by letter, with a stamped envelope for the response.
Invoices must comply with the law. The stere being an illegal unit, invoicing is done in "apparent cubic meter stored", taking the conversion coefficient proposed by the public authorities.
Any customer receiving a final invoice should be concerned about receiving the product within a few days (or before).
Order cancellation
Cancellation of an order is possible without charge and without discussion up to three working days preceding the agreed delivery before 6 p.m.
A clearly wrongful cancellation by the customer beyond this date and time may result in invoicing by Pellet-discount. a lump sum compensation of 50 euros corresponding to the cost of travel.
Payment date
Invoices are due on delivery and must be paid online when ordering by transfer or credit card.
In the event that it is necessary to follow up by registered letter, or in the case of a refused or unpaid check, Pellet-discount. will apply a penalty of 15 euros to each event.
In the event that it is necessary to proceed with litigation recovery or through a bailiff, the recovery costs will be borne by the customer.
Refunds
When Products cannot be shipped or in the case of a paid canceled order, unless canceled at fault, the Customer's account will be recredited for 100% of the Products not actually shipped within a maximum period of one month. This amount does not bear interest.
Transfer of ownership
the distributor remains the owner of the Products delivered until their full payment by the Customer. The above provisions do not prevent, upon delivery of the Products, the transfer to the Customer of the risks of loss or deterioration of the Products subject to retention of title as well as the damage that they could cause.
2. Delivery
Shipping
Items in the same order may be shipped separately due to possible differences in distributors. An email is sent to the Customer at the time of shipment of the Products provided that the email address indicated in the registration form does not contain an error.
The shipping of parcels can only be carried out territorially in Lorraine, Champagne-Ardennes and Luxembourg. If a Customer resides outside the delivery areas specified above and wishes to obtain delivery abroad, he must make a specific request by email (“Contact us” section) to www.pellet-discount.com to find out about the shipping terms and costs.
Delivery time
The times displayed on the Product sheets are indicative shipping times (refer to the “Product availability” paragraph).
Thus, the products present in the online catalog of the site www.pellet-discount.com are available in two delivery categories:
products available within an indicative shipping time of 5 to 8 working days unless there is a delivery schedule problem.
products available within an indicative shipping time of 12 to 30 working days (the product requires an order from a supplier)
If the distributor cannot obtain an ordered Product from its suppliers, it notifies www.pellet-discount.com which will notify the customer of the expected delay by email. The latter may then choose to cancel their order, based on this new information. No cancellation penalty will be applied for such order cancellation.
Packaging
Except in the case of bulk fuel, the products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the Products during their delivery.
Order tracking
The Customer can consult the status of their order at any time on the website www.pellet-discount.com by consulting their account.This tracking allows the Customer to know the processing status of their order.
The account is the email address given during registration. the password can be recovered by simple telephone request or by email.
The Customer can contact the sales department at any time to be informed of the progress of their order. In addition, www.pellet-discount.com undertakes to inform by email the stages of the order (confirmation, shipping).
Delivery Services
Pellet-discount. asks its customers:
The exact delivery address as well as all the details necessary for proper delivery (street name, house/building name, building access code, etc.);
For delivery by appointment, the Customer must clearly provide a landline and/or mobile number at which they can be easily reached;
For delivery of large and/or heavy products, it is important to note that this is carried out at the bottom of the building. The carrier does not take the products upstairs.
It is imperative that the Customer is present at the delivery address to receive the goods, which is why delivery by appointment is systematic for all large and/or heavy items, and in particular for fuel.
Quantity control
The customer will take all appropriate measures to verify the quantities delivered upon delivery. No claim for quantity will be accepted after the departure of the distributor. If the product is delivered in bulk, the bulk/steres/apparent m3 conversion coefficients are available on the website www.pellet-discount.com and it is the customer's responsibility to check them BEFORE unloading.
The delivery of complicated materials in urban areas being a complicated matter, the parties recognize that the distributors and Pellet-discount. do their utmost to satisfy deliveries on the indicated day in the indicated time slot. In the event that delivery is not possible due to the customer, representation costs may apply.
In the event that deliveries cannot be honored, the customer agrees not to request compensation for any damage for lost time, or for any reason whatsoever.
Place of delivery/delivery difficulties
For heavy bulky products (wood, pellets for example), the parties agree that deliveries are made "to the property threshold". Unless payment for the service in question, distributors do not store the wood and do not enter the properties. If they do so, it is under the responsibility and authority of the customers.
The “deliveries” part on the site www.pellet-discount.com is not contractual. It is only intended to alert everyone of possible difficulties, and does not exempt the customer from expressly indicating any difficulties that may be encountered. The customer ensures that all of the tracks used are compatible with a 19 T truck.
The special conditions of certain products must be read carefully and take precedence over these general conditions.
3. Guarantees
All items are subject to exchange or refund except for those marked otherwise. The exchange request must be made within 15 days from the date of receipt or withdrawal.
Exchange or refund after receipt
The Law guarantees the Customer the possibility of canceling their order within 7 working days after receipt, during which all Products may be exchanged for another Product reference or refunded except those bearing a notice contrary.
In all cases, the exchange or refund must be requested from Pellet-discount. by registered letter with acknowledgment of receipt to the company's headquarters. The granting of an agreement number is prior to any reshipment of Products. Any consumption of fuel, even partial, makes it impossible to return the product, except for errors or disputes over quality.
- Case of exchange
The exchange must take place within 7 days from the date of receipt of the Product concerned. If the new Product reference requested in exchange is for a higher amount, the Customer must pay the difference before shipping the new Product. Conversely, if the amount is lower than the initial amount, the customer will be reimbursed by check. The new Product can only be shipped after return of the exchanged Product.
- Case of reimbursement
The Customer can also request a refund for a Product within 7 days from the date of receipt.of the Product concerned. The Customer will then receive a refund check upon receipt of the Product. The flat rate processing and shipping costs of the order may be deducted from this reimbursement.
The right of withdrawal follows the same rules but on all the Products making up the order.
- Conditions related to exchanges and refunds
The right of exchange or refund only applies to the extent that the Product is returned in perfect resalable condition, packaged in its original packaging, complete and showing no trace of shock, malfunction or of use. Pellet-discount. reserves the right to refuse this exchange or refund if the Products received in return do not comply with these conditions.
The return of refunded or exchanged Products is, in accordance with the law, the responsibility of the Customer, unless otherwise specified specifically for certain items.
For bulky Products or wood in all its forms, Pellet-discount. can organize this return by appointment made with the carrier. The costs incurred by such a return are normally the responsibility of the Customer. However, Pellet-discount. may only ask the Customer for a contribution to these return costs, particularly in the case of exchanges. These conditions must be discussed with the distributor. Unless otherwise specified in writing between the parties with mutual agreement, return costs are contractually set at 60% of the value of the product, with a maximum of 200 Euros.
Defects on delivery
- Delivery delays, linked to the carrier
In the event of a delivery delay compared to the deadlines announced by the carriers, the Customer must contact the carrier as a priority. In all cases of significant delays, the Customer can contact Pellet-discount. in order to open a dispute or investigation file to search for the package.
It happens that packages are lost by carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days following receipt of the shipping notice from Pellet-discount. Under these conditions, Pellet-discount. is responsible for making the necessary complaints to the carrier concerned.
In the event that the package is not found, the distributor will make a new delivery of the same Product (within availability times) or offer a refund to the Customer.
- Damaged packages
The Customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in the event of partial or total damage. In the absence of reservations, the Product is deemed accepted by the Customer and cannot be disputed regarding its delivery.
Legal guarantee
Notwithstanding the specific guarantees, the distributor informs its Customers that they have, on all Products, the legal guarantee against hidden defects in application of article L211-1 of the Consumer Code which includes articles 1641 to 1648 of the civil code.
This guarantee allows the Customer who proves the existence of a hidden defect to obtain a refund of the price against the return of the Product or a refund of only part of the price without return of the Product.
Responsibility
Pellet-discount. is released from its delivery obligations in the event of force majeure.
Pellet-discount. declines all responsibility for the misuse or misuse of the products that the customer has ordered.
The total or partial impossibility of using the products, in particular due to material incompatibility, cannot give rise to any compensation or reimbursement or call into question the liability of the distributor or www.pellet-discount.com.
The items sold on www.pellet-discount.com are described and presented on the site with the greatest accuracy. If, despite all our precautions, errors may have occurred on this site, we cannot be held liable for this. Except in the event of a guarantee, any transaction between the distributor, www.pellet-discount.com and its Customers, which is not contested within 6 months, can no longer give rise to a complaint.
Nominative and personal data
Visitors or Customers of the site www.pellet-discount.com have at any time a right of access, modification, rectification and deletion of data which concerns them in application of article 34 of the “information technology and freedoms” law of January 6, 1978.
When registering the Customer or placing an order, or as part of other specific operations, Pellet-discount. prprevents visitors or Customers from receiving its information letter (newsletter). The visitor or Customer can modify their subscription at any time through their personal account, or through the hyperlink appearing at the bottom of the offers received by email. If the customer requests a quote, he therefore agrees to receive offers from suppliers by email (opt-in).
www.pellet-discount.com reserves the right to collect data on the Customer, including through the use of cookies.
www.pellet-discount.com informs its Customers that the processing of this nominative and/or personal information has been declared to the CNIL.
This data is under no circumstances transmitted or collected by anyone except e-bois and its shareholder.
4. Miscellaneous
Intellectual property
The user who has a website and who wishes to place on his site a simple link directly to the home page of the site www.pellet-discount.com must request authorization from the company Pellet-discount.. On the other hand, any hypertext link to the site www.pellet-discount.com and using the framing or in-linking technique is strictly prohibited.
The content of the site www.pellet-discount.com benefits from copyright protection. It cannot be copied without his consent.
Comprehensiveness
In the event that one of the clauses of this contract is null and void due to a change in legislation, regulations or a court decision, this will in no way affect the validity and compliance with these terms. terms and conditions. If a condition is not explicitly mentioned, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.
Duration and application
These Conditions apply to any purchase made on the site www.pellet-discount.com as long as the store www.pellet-discount.com is online. These conditions, precisely dated, can be modified at any time by www.pellet-discount.com. The applicable Conditions are those in force on the date the order is registered.
Proof
Computerized records, kept in the computer systems of the Pellet-discount company. and its partners under reasonable security conditions will be considered as proof of communications, orders and payments between the parties.
Retention and archiving of transactions
The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a reliable and durable copy in accordance with article 1348 of the civil code.
Conservation Applicable law and jurisdiction
These conditions are subject to French law. Jurisdiction in the event of a dispute, and in the absence of an amicable agreement between the parties, is given to the competent courts.
These conditions were modified on 04/21/2023.