Shipping and returns
Any order placed on our site or by telephone is delivered by appointment, by our own deliverers, with the equipment adapted to each product and by the agency adapted to the order. .
Delivery takes place from Monday to Saturday to the address given when ordering. We do not deliver on Sundays.
We deliver everywhere in Europe: France, Germany, Hollande, Italia, Belgium, Spain, Luxembourg etc...
Whatever delivery method you choose, we'll send you a link to track your package online.
Products in stock, indicated by the mention "available", benefit from delivery within 2 to 14 working days depending on the season Please note: this period is announced under provided that an appointment could be made with the customer for the receipt of the products.
Our planning services will contact you within 24 working hours to arrange the delivery appointment.
Delivery methods
Bulk or large quantity products are delivered with large trucks, please check that delivery is possible to your location given the dimensions presented on the following page.< /p>
Firewood
The bulk firewood is delivered with a 26T truck equipped with containers divided into compartments of 6 cubic meters, this justifies that the delivery costs are offered from 5 cubic meters ordered . We organize delivery rounds including 48st of wood, using the following truck.
For urgent orders or hard to reach places we deliver using a smaller truck containing up to 10st.
12T truck dimensions:
Length: 7m80
Width: 2m40
Height: 3m10
Height of dumpster raised: 5m30
Wood Pellets
We deliver wood pellets in bags using a commercial vehicle for quantities less than 2T and a 19T truck for quantities greater.
The bags of pellets are unloaded and stored in the desired storage location, subject to accessibility for the delivery person. We can store the bags of pellets in difficult places.
Pellet delivery truck dimensions, wood on pallets and pellet box:
Width: 2m50
Length: 9m
Height: 3m15
Bulk wood pellets by blower truck
The bulk wood pellet is delivered with a blower truck entirely dedicated to this use. It is equipped with on-board weighing equipment, certifying the exact quantity delivered. We can deliver storage silos equipped with 100 mm and 80 mm diameter fire-fighting type vents and German or Austrian type vents. We also connect a vacuum cleaner to the second mouth to suck up the dust created during unloading.
Bulk Pellet Delivery Truck Dimensions:
Width: 2m55
Length: 11m50
Height: 3M80